Returns & Refunds Policy

At Bundle & Beau, we want every order to arrive beautifully and be enjoyed by its recipient. If something isn't quite right, please read our returns and refunds policy below.

1. Change-of-mind returns

If you've changed your mind about an online order, you can notify us within 14 days of receiving your order to cancel your purchase, in accordance with your statutory rights.

Once you've notified us, you have a further 14 days to return the item.

To be eligible for a change-of-mind return, items must be unused, in their original condition and returned with their original packaging.

Please note that return postage costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.

To arrange a return, please contact us at georgie@bundleandbeau.com, including your order number and the item(s) you'd like to return.

2. Gift bundles and packaging

Our gift bundles are thoughtfully curated and carefully packaged. If you wish to return a bundle, please return all items included in the bundle, along with any accompanying packaging, where possible.

If you have purchased a gift for someone else, please contact us before arranging a return so we can help guide you through the process.

3. Faulty, damaged or incorrect items

We take care to ensure every order is prepared to a high standard. However, if your order arrives damaged, faulty or incorrect, please contact us at georgie@bundleandbeau.com as soon as possible.

Please include your order number, a description of the issue and photographs where relevant.

We'll review the issue and arrange an appropriate resolution in accordance with your statutory rights. Depending on the circumstances, this may include a replacement or refund.

Your statutory rights are not affected by this policy.

4. Items that cannot be returned

For hygiene and safety reasons, we cannot accept change-of-mind returns for products that are sealed for health protection or hygiene reasons once the seal has been broken.

Personalised or custom-made items may also be excluded from change-of-mind cancellation rights, where the relevant legal exception applies.

These exclusions do not affect your rights if an item is faulty, damaged or not as described.

5. Refunds

Once your return has been received and checked, we'll notify you of the outcome.

Where a refund is due, it will be issued to your original payment method. For eligible online order cancellations, refunds will be processed within the time limits required by law, generally within 14 days of receiving the returned goods or evidence that they have been sent back, whichever applies.

For eligible cancellations, the original standard delivery charge will also be refunded. Any additional amount paid for an upgraded delivery service does not need to be refunded beyond the standard delivery cost.

Please allow additional time for your payment provider to process the refund.

6. Exchanges

We do not guarantee direct exchanges. If you'd like a different item, please contact us and we'll advise on the best option.

7. Contact us

For all returns and refund enquiries, please contact:

Bundle & Beau
Email: georgie@bundleandbeau.com
Website: https://bundleandbeau.com

We're always happy to help.

This policy does not limit or replace any rights you have under applicable consumer law.